CONVERSATION
SCRIPTS

Sample Cut and Paste scripts for typical conversations in our business.

Fast Navigation
Attract
Connect
Enrol
Handling Questions
All Other Objections
Follow Up Scripts
Ready to Buy
Smartphone Text Replacement (speed up texting by typing pre-determined acronyms)

ABOUT THESE SCRIPTS

– Edit these scripts below to reflect how you talk, and add in relevant chat to personalise the conversation.
– You can also use these as a guide for voice messages, as it’s nice for people to hear the tone of your voice!
– The initial scripts are broken down into the THREE SIMPLE STEPS of our system - Attract, Connect, Enroll (ACE)
– At the end of this page you will find instructions on how all these scripts can be copied into your phone and sent by just typing in a few letters.

STEP 1 - ATTRACT

– Be authentically you and attract people to ask you what you are doing, into, working with or drinking.   Check out our ACE training for ideas.
– As people become curious about what your doing, they will ask about what your drinking or what you do for work.
–When they ask you can move right into a simple question back to them  (A1 - Below)  Known as  "The PlayThat Works"

A1 – ASKING THE QUESTION
What do you know about ketones and ketosis? - Variations may include - What do you know about Ketones?
(Whatever they say, whatever their knowledge level is of ketones, always respond the same)

A2 – GETTING PERMISSION TO WATCH THE CAMPFIRE VIDEO (The Simple Cartoon Explainer Video)
There is a great 4 minute video that explains everything. I can forward that to you if you like?

A3 – WHEN THEY ANSWER "YES!"
Great… Check this out... Super Short, Super Simple Video... 
http://bit.ly/keto-explainer … Just send me a 👍 when you have had a chance to watch it.  Love to hear what you like 
(Note: The link above goes to Pruvit TV)

A4 – NO ANSWER = Use ‘Follow Up’ scripts below.

A5 – AFTER THUMBS UP IS RECEIVED
Someone shared the same video with me (years or months) ago. I was looking for… (state whatever benefits you were looking for)Here’s all the benefits http://bit.ly/Keto-Benefits (send image instead of link preferably.  Take a screen shot of it and save it to your phone if you like). If you’d like, I can get you some specific info on how people are using this to get those benefits. Which ones are you looking for?

Now you have effectively attracted them to the conversation with your enthusiasm, authenticity and the simplicity of the cartoon video.  
Now you can start CONNECTING then with quality info they are interested in.

STEP 2 - CONNECTING WITH INFORMATION

C1 – WHEN THEY TELL YOU WHAT BENEFITS THEY ARE LOOKING FOR:
No worries. So here’s what most people are doing. The company runs a Drink Ketones Challenge. You don’t change your diet, just drink ketones and they guarantee results or you don’t pay.  And as a first time customer, you get the challenge box at 24% off! Would you like me to send you the details?

C1 –UK/EU - WHEN THEY TELL YOU WHAT BENEFITS THEY ARE LOOKING FOR:
No worries…So here’s what most people are doing… The company runs a Drink Ketones Challenge… you don’t change your diet, just drink ketones and they guarantee results or you don’t pay.  Would you like me to send you the details?

At this stage if they need answers about anything, use the 'Handling Questions' section below.

C2 – AFTER THEY SAY YES:
Just follow this link yourreferrercode.challenge.com

(Change the code to your code.  If they are in any other country than the USA, add on the 2 digit country identifier /au/ /ca/ etc after .com for where they are located).
Its the fastest growing program in the world right now... you get meal plans, cooking classes, home exercise routines.... Basically any resource you need to reach your goal from the top coaches in the world. Fast or slow – whatever pace is right for you, and it’s all “on demand” so u decide... 
(Enter a personal story – “My wife and I are on a post vacation trimdown ourselves right now so it would be great to do it with you")

C2 - UK/EU– AFTER THEY SAY YES:
Just follow this link and it'll show you why so many people are trying it and give you hundreds of testimonials. https://bit.ly/keto-bio-hack. Its the fastest growing program in the world right now... you get meal plans, cooking classes, home exercise routines.... Basically any resource you need to reach your goal from the top coaches in the world. Fast or slow – whatever pace is right for you, and it’s all “on demand” so u decide... 
(Enter a personal story – “My wife and I are on a post vacation trimdown ourselves right now so it would be great to do it with you)

Let me know if you have any questions or If you are keen to start I can send you a link where you can order the guaranteed program, or I can sell you some of my stock so you can try the flavours... whatever works best for you 🙂

STEP 3 ENROLL

Enroling isn't just about signing them up with a pack or a trial, it is about enrolling them in the Prüvit Community for support and guidance and locking arms with every single member as they get to their goals and optimise their lives.  The Enroling process is continued in our ongoing customer care section on this page. 

E1 – WHEN YOU SEE THEIR ORDER HAS GONE THROUGH (PRUVIT PULSE)
Amazing, I just saw your order come through. Good on ya for taking charge! Let me know when your product arrives. In the meantime, make sure you jump over to our 
CUSTOMER COACHING PORTAL -
https://theketolife.online/ and click on 'Maximise Experience' ... It will lead you right through while your waiting for the products to when you start using them. I'll be right here with you for anything you need.  So that I can make sure you have all the resources you need, besides (list the benefits they said they wanted) that you would like to get from your Ketone Experience?

E2 - ENTER THEM INTO OUR COMMUNITY
While you're waiting for your products I'd love to invite you into our VIP Pruvit Facebook group with 50,000 + people on it – tons of testimonials, articles, expert videos, Q&A, and more. Would you like me to add you to the group?

E3 - IF THEY SAY NO OR THEY ARE NOT ON FACEBOOK
No worries, that link I sent you will give you everything you need... If you would like even more inspiration.  Here’s over 300 stories showing what this product has been doing for people.  There’s also an FAQs page link at the top. https://theketolife.online/customer-experiences/

HANDLING QUESTIONS

Any question you receive is an excellent opportunity to show off the incredible resources and tools we have at Prüvit and the incredible support from our team.  Here's a couple of ways you can use those resources:

QA1 - THEY HAVE ANY QUESTION
I saw an awesome video/article the other day that answered just that. If you like I can send it over... is just a couple minutes long.  

Where do you find video links you can send in messages?

  • 1) Facebook
    Search Pruvit + (whatever they asked about) and you'll likely find many Lives with one of our specialists covering the topic with a timestamp of exactly when they answer it.
  • 2) The KetoLife FB Group
    Add them to the group and send them this link to accept the invite http://bit.ly/ketolifegroup - Then search the group for the answer and tag them in the post. Then message them that you found something awesome for them.
  • 3) Pruvit.tv
    Simply search for the appropriate video and share it with them.
  • 4) The Keto Life Online FAQS page
    A one stop shop page for customers on our Keto Life coaching portal - https://theketolife.online/faqs/.

QA2 - IF YOU CANT FIND AN AWESOME ANSWER
That’s a good question. I work with a team of awesome people who know all the answer, so I’d be happy to pop us into a chat with my friend who introduced me to this, as he/she will be able to answer that for us both. I’ll do it now and introduce you.

Then without waiting for a response, create a group chat with them and your sponsor and give an introduction of them both in a text or audio message in the chat. In the introduction, make sure to let your sponsor know what the person is interested in and what their question(s) are.

PRICE OBJECTIONS

I CANT AFFORD IT ONGOING
I was thinking the same thing before I started, but I’ve rarely ever had to pay full price for my ketones, and I mostly get them for free. Customers can too! That’s why I love Pruvit. You get 22% off every month on the smartship program, which can be turned off at any time. Even better, you can get it for FREE if you refer two friends who also use Smartship. You’d only pay shipping! Or some people go for a 52% off deal, instead of taking the FREE product, you share the cost with the two people you introduced.  And if you end up having more than 2 friends wanting to try it, you can get it free AND make some extra money. Which of those price options would work best for you?

* I DON’T HAVE THE MONEY FOR THE 10 DAY DRINK KETO CHALLENGE
I hear ya… the first time I heard the cost I thought, what?? No way can it be worth that. What we found is that it replaced a meal and we ate so much less in general and didn’t crave snacky foods and drinks, that we spent less when drinking it than not drinking it. But you won’t know that until you try it for yourself, that’s why they give such a strong guarantee. If you decide you want to try it, and don’t like it, the company refunds your money within the first month of buying it. So it’s a risk free trial. Can send you the T&C’s on that if you want to see them. We’ve got quite a few friends starting this up soon so we’re all going to do it together this month. Would love you to do it with us.

* STILL TOO EXPENSIVE
Another option is you can stretch out the challenge box over 20 days (1 sachet per day) and you still get the guarantee. That way your daily spend is cut in half…

* I JUST DON’T HAVE THE FUNDS
Ok… I totally understand. I’ve been there. I know you want to get better (energy, sleep – whatever they said they wanted), and I want you to get that too. If you like, I can send you 10 sachets from my own stock for $110, or 5 for $55. 5-10 days with 1 sachet a day will at least give you a chance to get a feel for it and see how easy it is to do.

* STILL A NO
No Worries. If I can get some for you for free, would you like to try them?

* YES TO THE FREE PRODUCT
Great, I’ll put you in our Freebie Friday & VIP offers thread… every Friday you have a chance at free products and they have crazy sales sometimes.

ALL OTHER OBJECTIONS

There are many other objections. Connecting with your experienced support team is certainly the best approach in this case. They will most certainly use a combination of answers from this separate page here: Overcoming Objections.

FOLLOW UP SCRIPTS

* WITHIN 24-48 HOURS, IF THEY HAVEN’T REPLIED, TRY THESE

  • So how cool was that?
  • Did you have a look around that Keto Life group?
  • Did you figure out how to search for info in the group?
  • Post a fun GIF

* THEY SAY THEY HAVEN’T HAD TIME TO WATCH THE VIDEO
No worries, maybe this is easier to have a quick glance at…and explains it perfectly. (Send this image: http://bit.ly/What-is-Keto)

* 3-10 DAYS WITH NO REPLY
Hey, so sorry I’ve been super busy and haven’t followed up. How are you?

* 10-30 DAYS WITH NO REPLY
Heya. I hope all is well. I saw this and I thought about what you told me about looking for _____________ Is that still the case? Check this out (send link)
(Include the link of a testimonial or article about someone or something showing how effective ketones are for what they want to achieve).

* DON’T KNOW WHAT BENEFITS THEY WANT? TRY THIS POST USING THE CUSTOMER TESTIMONIALS LINK
Hey, not sure how much you looked at about this yet and I totally get how busy we all are. I also know people are skeptical of anything new that makes big claims… I know I was! When I saw the transformations in this link I decided it was worth trying myself:

https://theketolife.online/customer-experiences/

* 30 DAYS STILL NO WORD
Hey I haven’t heard back from you in a while, so not sure if you are watching to see all the results people are having, but it has to be the right time for you, so no worries if it’s not for you right now. If you know anyone who could benefit from having better energy, focus, sleep, better mood or fat loss, I’d appreciate the referral as I’d love to help them. We are on a mission to help a heap of people with this and I can keep you in the loop on new stuff that comes out or sales if you’d like.

Hey! Shall I take your lack of response to mean you’re not interested at the moment, or just too busy? No worries either way, just let me know, as I just want to be of service and help people with this stuff, without being a pest. 

* 90 DAYS
If they were just a person you met, not an acquaintance or friend, comment on a few of their posts then private message them:
Hey… I’m reaching out to people I had talked to about Ketones before. I know people don’t move forward with things for many different reasons, and I also know things change. Have you seen everything that is going on with this company? If the timing is better for you, there are a few different options for trying it out…

* ONGOING LACK OF REPLY

– ACQUAINTANCE OR FRIEND
Begin commenting on and liking their posts more or again for a couple of weeks – just prior to you doing a ketone related post or Facebook Live for 2 weeks. More likeliness they will then see your post because of the way Facebook works!

– WHEN PRUVIT HAS A SALE
Hey I’m not sure where you’re at with this but Prüvit just announced a ______% off sale for the next _____. If you’re still thinking about it, I’d be silly if I didn’t tell you about it. Let me know if that’s of interest!

* WHEN THE ANSWER IS A CLEAR NO / NOT INTERESTED
No worries, if you know anyone who could benefit from having better energy, focus, sleep, or that want to lose weight, or maybe just be in a better mood, please let me know. We are on a mission to help a heap of people with this!

Then just REPEAT THE CYCLE for every person you talk to. These conversations will become natural and easy for you to do daily, persistently and consistently…and that’s the key to building your business and helping a ton of people. Consistency really is the DNA of mastery and accomplishment!

READY TO BUY

Here’s several options on things to send together or in separate messages:

* ORDERING INSTRUCTIONS FOR 10 DAY CHALLENGE
http://yourreferrercode.challenge.com
You can buy your Pruvit products from this link above.
Happy to help you do your first transaction. If so it’s easy enough to get on a quick phone call to guide you.
If you’d rather order yourself, please take the time to follow these written instructions for the challenge.com website while you do the order as you’ll save money and speed up the process!:
https://theketolife.online/ordering-tracking-error-codes/

* ORDERING INSTRUCTIONS FOR INDIVIDUAL FLAVOURS OR OTHER PRODUCTS THROUGH PRUVITNOW.COM
http://yourreferrercode.pruvitnow.com/au/products
You can buy your Pruvit products from this link above.
Happy to help you do your first transaction. If so it’s easy enough to get on a quick phone call to guide you.
If you’d rather order yourself, please take the time to follow these written instructions for the Pruvitnow.com website while you do the order as you’ll save money and speed up the process:
https://theketolife.online/ordering-tracking-error-codes/

Here’s a guide to some of the flavours with unusual names:
* Blueberry Acai = Blueberry!
* Heart Tart = Sherbet
* Lime Time = Lime!
* Maui Punch = Fruit Punch
* Raspberry Lemonade = Sweet tart like lemonade
* Splash = Watermelon – grapefruit, not as sweet as others

* Strawberry Peach= Smooth strawberry
* Swiss cacao = Smooth light chocolate"
* Tru Passion = Passionfruit
* Unleashed Blue Ocean = Pina Colada coconut
* Keto Kreme = Creamy taste too add to coffee and tea. No Ketones, but it makes Coffee a Superfood 🙂

SMARTPHONE TEXT REPLACEMENT

Speed up the time it takes to send multiple messages! Smartphone text replacement is the answer.

For example, setup the letters ‘WDYK’ in your phone to automatically bring up the text:
“What do you know about ketones or ketosis or ketosis?”

Learn where and how to set this up on your model of smartphone here:
Android
iPhone

Text Replacement